Refund Policy
For Dash customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to bydashj.shop.
How Dash handles refund timing
Customers using bydashj.shop can rely on the following Dash guidance about refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Dash: eligibility
Dash publishes this eligibility guidance for customers using bydashj.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
What Dash customers should know about exceptions
Dash publishes this exceptions guidance for customers using bydashj.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Details from Dash on condition of returns
Dash publishes this condition of returns guidance for customers using bydashj.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
What Dash customers should know about support
For purchases made through bydashj.shop, Dash applies the following guidance on support. For return or exchange assistance, contact Support@bydashj.shop or 7246240996.
Our approach at Dash to order problems
Customers using bydashj.shop can rely on the following Dash guidance about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Details from Dash on starting a request
For Dash customers at bydashj.shop, this section explains starting a request. To start a return or exchange, contact us at Support@bydashj.shop before sending the item. Once the request is approved, Dash will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Merchant Information
Business name: Dash
Brand name: Dash
Email: Support@bydashj.shop
Phone: 7246240996
Physical address: 75 Monroe Center St NW, Grand Rapids, Michigan, 49503, United States